Customer Relationship Management Market 2022 Growth Rate-pricing, Geoarticleshoodic Analysis And Regional Supply 2030


The global customer relationship management market size is expected to reach USD 163.16 billion by 2030 with a significant CAGR of 13.9% from 2023 to 2030, according to the new report by Grand View Research, Inc. The continuous demand for innovative solutions to collate critical customer data, analyze customer information, and transform it into a better customer experience strategy are driving factors for customer relationship management solutions across all sizes of businesses.

These solutions help organizations in obtaining and manage customer feedback and data through a centralized platform. These insights can further help companies in defining the areas of improvement, transforming challenges into opportunities, generating improved responses, and further enhancing the overall customer experience. Understanding customer behavior is essential for businesses of all sizes.

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Given that the general public frequently spends quality time on various social networking platforms, such as Twitter, Facebook, Pinterest, LinkedIn, and Snapchat, among others, organizations have recognized that social networking platforms can provide a great opportunity to gauge changing customer behavior and the way customers interpret information about products or services.

Social customer relationship management (CRM) can particularly assist businesses at this stage in positively engaging customers and increasing brand awareness. Customer engagement is becoming increasingly important to businesses. As a result, customer engagement is increasingly becoming an important component of CRM activities. This would supplement the growth of the customer relationship management market during the forecast period.

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Customer Relationship Management Market Segmentation

Grand View Research has segmented the global customer relationship management market report based on solution, deployment, enterprise size, end-use, and region:

Customer Relationship Management Solution Outlook (Revenue, USD Million, 2018 – 2030)

·         Customer Service

·         Customer Experience Management

·         CRM Analytics

·         Marketing Automation

·         Salesforce Automation

·         Social Media Monitoring

·         Others

Customer Relationship Management Deployment Outlook (Revenue, USD Million; 2018 – 2030)

·         On-premise

·         Cloud

Customer Relationship Management Enterprise Size Outlook (Revenue, USD Million, 2018 – 2030)

·         Large Enterprises

·         Small and Medium Enterprises

List of Key Players in the Customer Relationship Management Market

·, Inc.

·         Microsoft Corporation

·         SAP SE

·         Oracle Corporation

·         ADOBE INC.

·         SugarCRM Inc.

·         Zoho Corporation Pvt. Ltd

·         Copper CRM, Inc.

·         Insightly Inc.

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  Grand View Research is an India & U.S. based market research and consulting company, registered in the State of California and headquartered in San Francisco. The company provides syndicated research reports, customized research reports, and consulting services. Grand View Research database is used by the world’s renowned academic institutions and Fortune 500 companies to understand the global and regional business environment. Our database features thousands of statistics and in-depth analysis on 46 industries in 25 major countries worldwide.


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