Feedback 24 mystery shopper service is a specialized provider of business audit services using the mystery shopper method. The company has been successfully operating in the audit service market since 2016 and offers comprehensive services for both leading brands and retail businesses.
Mystery shoppers on behalf of real customers provide objective information necessary to improve the quality of service, increase the professionalism of employees, reduce costs, identify lost profits.

According to many studies, poor service leads to the fact that about 52% of customers "vote with their feet", i.e. leave and do not return. They find it easier to change brands or choose another service provider than to put up with poor service. Companies are losing customers and incurring huge losses. Poor customer service has become a serious problem for many businesses.

Mystery shopper research is an objective way to determine where poor customer service is occurring. It is a way to understand your customers and provide a better customer experience.

Mystery shoppers are trained professional reviewers who play the role of a real customer of your business and provide an unbiased perspective on the performance of your employees. The information gained from a mystery shopper survey is valuable to management and rank and file employees as it helps identify areas for improvement.

Benefits of working with Feedback 24

Partnering with Feedback 24 gives you access to qualified expert auditors in the industry. We have over 1 million professionals in our database across Russia. Our mystery shoppers professionally perform inspections of many areas of client business:
• HoReCa - hotels, restaurants, cafes, bars;
• Medicine and cosmetology - clinics, dentistry, SPA, beauty salons;
• Legal and insurance business;
• Development business - sales offices of apartments and new buildings;
• Automotive sector - car dealerships, gas stations and service stations;
• Financial sector - banks, credit organizations, mortgage centers;
and many other areas where customer service is important.

Feedback 24 offers a comprehensive approach and quick launch of the check. To get started, it is enough to register in the service and create an audit in your personal cabinet. Specify the object of the audit and the purpose of the audit - we will do the rest: we will select suitable performers, perform the audit through all channels (visit, phone, online) and detailed checklists, make video and photo recording, prepare a comprehensive audit report.

Mystery shoppers from Feedback 24 will help to look at your products, services and service from the point of view of a real customer. We provide objective and honest feedback so you can improve your processes and increase your profits! See your brand through the eyes of mystery shoppers and become more profitable.