Kindle Paperwhite Frozen on Lock Screen

A frozen Kindle Paperwhite on the lock screen is inaccessible to touch or button inputs and cannot be used to access its contents. Try doing a soft reset to fix the problem by holding down the power button for around 20 seconds until the Kindle restarts. Charge the Kindle and try the reset again if the issue continues. If the problem persists, contact Kindle customer service.

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