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What is an omnichannel contact center, and how does it differ from a traditional contact center? | #omni channel contact center

What is an omnichannel contact center, and how does it differ from a traditional contact center?

What is an omnichannel contact center, and how does it differ from a traditional contact center?

An omnichannel contact center is a customer service platform that integrates multiple communication channels into a unified system, allowing customers to interact with businesses seamlessly across various touchpoints.