Uptime Maintenance
ExterNetworks Uptime Maintenance supports the lifecycle of your assets, facilitates rapid response to incidents and restores failed devices in accordance with Service Level Agreements tailored to your business objectives.
A truly premier level of Uptime Support service consisting of:
Incident Management: Through our Global Service centers, a single point of contact for all possible incidents per agreed service levels.
Engineer to Site: In cases where our agents are unable to resolve incidents or problems remotely, we will dispatch a skilled engineer to your facility.
Parts to Site: Whatever it takes, whenever you need it. Replacement parts dispatched per your agreed service levels and we'll even manage the process of returning the faulty parts, swiftly and seamlessly.
