After you dial the phone number, the company’s voicemail system will provide you with the following step-by-step instructions:
Welcome to Xbox customer support. In order to help company to improve the quality of service, this call maybe recorded or monitored.
If you have any questions about your Microsoft account transition to local currency please visit www.xbox.com/pointsfaq.
In order to protect your account, Microsoft is adding security proofs. Go online at xbox.com/proof for more information about how to add your cell phone and email address as extra proof on your account.
For purchasing or billing questions, or for help managing your Xbox Live membership, press 1.
press 1 or say “Billing” – For billing questions including changing your payment options
press 2 or say “Cancel” – In order to cancel your Xbox Live membership, manage auto
renewal or to remove your credit card
press 3 or say “Account” – If you don’t know your Microsoft account name or are having trouble with your account proof or password
press 4 or say “Other” – For any questions about downloadable content or prepaid codes
press 2 – For troubleshooting Xbox Live connectivity, streaming TV, music or video content issues
press 3 – For your Xbox Kinect sensor or accessories
press 4 or say, “Games.” – For apps and games
Because we take account security very seriously, you will have to verify your account with account proofs managers’ proofs at xbox.com/proof.
No Comments
Leave a comment Cancel