Always make use of  active  as it is more effective than passive voice. Always use 2nd person pronoun  to form  the information personal. Your content will make more sense  once you  address the reader directly. It also indicates empathy to an extent.

Given that, it's not surprising that customers are making a shift from offline to online purchases. The way they convey with brands has also changed. In today’s stressful times, they expect fast, intuitive, and at-home experiences.