Some customers may experience a problem with purple light during the Linksys Velop setup process. An issue with the internet connection is indicated by the purple light on the Velop node. Although this problem can be annoying, there are a few potential causes and troubleshooting techniques to address it.

As a starting point, make sure the Ethernet connection connecting your modem to the main Velop node is firmly connected on both ends. A faulty or loose connection may cause the purple light issue. Additionally, make sure your internet service is activated and that your modem is operating properly. Try power cycling your modem and Velop nodes if the physical connections are sound. Plug the devices back in after turning them off, unplugging them from the power source, and waiting a moment. Temporary network problems are frequently resolved by this procedure. Resetting your Velop nodes to factory defaults is another step in the troubleshooting process. Each node's reset button should be pressed and held for roughly 10 seconds using a pin or paperclip. By performing this step, you can reconfigure the nodes by returning them to their initial configuration.

Getting in touch with Linksys customer care for additional assistance may be helpful if the purple light issue continues. They can offer tailored advice based on your particular configuration and assist in troubleshooting any underlying hardware or network issues.