How Much Is The Healthcare BPO Market Worth?

Healthcare BPO Market by Outsourcing Models, Provider (Patient Care, RCM), Payer (Claims Management, Billing & Accounts), Life Science (R&D, Manufacturing, Sales & Marketing (Analytics, Research)), & Region (Source, Destination) (2022 - 2026)

Market growth is driven by increasing outsourcing of life sciences and pharmaceutical industries, the need to reduce rising healthcare costs, increasing demand for niche services such as fraud detection and management management, and the need for structured processes and documentation. in the medical industry.

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Global healthcare BPO market is projected to reach USD 468.5 billion by 2026 from USD 296.4 billion in 2021, at a CAGR of 9.6% during the forecast period.

Revenue cycle management services to register the highest growth in the Healthcare BPO market

Based on type, the Healthcare BPO market is segmented into revenue cycle management, patient enrollment, and patient care. The revenue cycle management services segment is expected to account for the largest share of 70.8% of the healthcare BPO market

Manufacturing services to account for the largest segment in the Healthcare BPO market

Based on type, the Healthcare BPO market is segmented into manufacturing, RD, and non-clinical services. The manufacturing services segment is expected to account for the largest share of 55.6% of the healthcare BPO market

North American healthcare BPO market to register the largest and highest growth from 2021 to 2026

North America dominated the healthcare BPO market, with a share of 48.6% in 2020, and is expected to register the highest CAGR of 10.6% during the forecast period. The large share of the North American market can be attributed to the increased pressure to reduce healthcare costs and improve services and changing government regulations in the healthcare industry.

Some of the prominent players operating in the Healthcare BPO market are Accenture (Ireland), Cognizant (US), Tata Consultancy Services (India), Xerox Corporation (US), WNS (Holdings) Limited (India), NTT Data Corporation (Japan), IQVIA (US), Mphasis (India), Genpact (US), Wipro (India), Infosys BPM (India), Firstsource Solutions (India), IBM Corporation (US), HCL Technologies (India), Sutherland Global (US), GeBBS Healthcare Solutions (US), Lonza (Switzerland), Omega Healthcare (India), R1 RCM (US), Invensis Technologies (India), UnitedHealth Group (US), Sykes Enterprises (US), Parexel International (US), Access Healthcare (US), and Akurate Management Solutions (US), among others

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Market Segmentation

By Provider Service

  • Revenue Cycle Management     
  • Patient Enrollment         
  • Patient Care      
    • Medical Transcription
    • Medical Imaging
    • Device Monitoring

By Payer Service

  • Claims Management
    • Claims Adjudication Services
    • Claims Settlement Services
    • Information Management Services
    • Claims Repricing
    • Claims Investigation Services
    • Claims Indexing Services
    • Fraud Detection Management
  • Product Development Business Acquisition (PDBA)              
  • Member Management         
  • Provider Management         
  • Care Management 
  • Integrated Front-End Services and Back-office Operations    
  • Billing and accounts management services  
  • HR Services

By Life Science Service

  • Manufacturing
  • RD
  • Non-Clinical Services             
    • Supply Chain Management Logistics
    • Sales and Marketing Services
      • Forecasting
      • Performance Reporting
      • Analytics
      • Research
      • Marketing
    • Other Non-Clinical Services

By Region

  • Source Geography
    • North America
    • Europe
    • RoW
  • Destination Geography
    • India
    • China
    • Philippines
    • US
    • Bulgaria other EU countries
    • Brazil
    • Kingdom of Saudi Arabia (KSA)
    • RoW

Simone Singh

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