A well-run IT business that manages risks and keeps the infrastructure running smoothly not only saves money , but also allows everyone within the company to perform their duties more efficiently. For instance, brokerage company Pershing cut its response time to incidents by 50% within the first year following the restructuring of its service desk to follow ITIL guidelines, which allowed those who have issues to resume their work more quickly. Are you seeking for to become an ITIL specialist? Check out the ITIL certification and get certified.
ITIL is a methodical and professional method of managing of IT service delivery, and provides the following benefits:
- Lower IT costs
- Improved IT services using proven best practices
- Customer satisfaction is improved through a more professional method of service delivery
- Standards and guidelines
- Increased productivity
- Enhanced utilization of knowledge and skills
- Improvement in the delivery of third-party services by defining ITIL or BS15000 for the norm for delivery of services for procurement of services
If you’re seeking more in-depth knowledge, it could be gathered by better to know more about What is ITIL process in detail.
As per Axelos, ITIL can aid businesses to improve their services through:
- Aiding businesses to manage their risk, disruption and failure
- Building customer relationships through "delivering high-quality services that meet the needs of customers"
- Establishing cost-effective practices
- A stable and secure environment that allows expansion, scale and changes
