It is one of the things that distinguishes your business from the rest of the efforts of competitors in this field. Although most restaurants receive customer orders over the phone, there remains a large percentage of customers looking for faster solutions to obtain their orders instead of waiting for long periods.

And do not forget that you are looking for the comfort of your customers, and you are keen to provide the easiest and fastest way for them to reach you, as this makes them feel comfortable and belonging, as well as makes them feel interested in you, so that you will be the first restaurant to be chosen in any event or party held by the customer.

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Therefore, it is important to create more than one platform for ordering food, drinks, and offers offered by your restaurant, or modifying them, or even requesting special meals to coincide with special events or celebrations.

Accordingly, online ordering systems are created through the restaurant's website, or a special website for ordering food that includes a different group of restaurants, which is known as "Third-Party Food Delivery Services".

Ordering systems are also established through the restaurant’s smart phone application, or through applications belonging to private institutions dealing with restaurants, or even the ability to receive orders via SMS, which some restaurants tend to use.

2- Preserving food quality and food safety

By this, we do not mean a lack of interest in the quality of food and drinks that are transported outside the restaurant. Rather, all aspects of accuracy must be taken into account in cooking, packaging, transportation and delivery. We also find interest in the food served in the halls inside the restaurants.

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And herein lies the essence of this system, as attention to the quality and food safety of transported foods is a process that starts from cooking the ingredients inside the kitchen, until delivery to customers and customers away from the restaurant’s perimeter.

And it necessarily requires the allocation of cooking processes to manufacture a product that is able to withstand external temperatures, is coherent and suitable for packaging, and has the same quality of taste as the dish served in the dining hall.

As many restaurants do not care about the quality of the taste of the food that is transported to the homes compared to that served inside it, although the numbers of people coming to use the ordering and delivery systems may often exceed the numbers of people coming to the restaurants themselves.

This necessarily requires attention to all health and safety standards and procedures set by the food industry authorities in your work environment.